Frequently asked questions

All Holly Zhang pearls are 100% genuine cultured pearls—never synthetic or plastic. We hand-select premium Freshwater, Akoya, Tahitian, and South Sea pearls directly from trusted sources to ensure exceptional luster, surface purity, and rich nacre depth.

Each variety possesses distinct characteristics:

• Freshwater: Versatile, durable, with a broad spectrum of natural pastel shades.
• Akoya: Classic round Japanese pearls known for brilliant mirror-like luster.
• Tahitian: Exotic pearls naturally formed in dark body colors (peacock, green, charcoal).
• South Sea: The largest and rarest, prized for rich golden and satiny white tones.

See the four pearl families in our pearl guide.

A Pearl Gallery certificate is available on request for any piece, for an additional cost. It documents the pearl type, size, grade and origin of the pearls used in your jewelry. Ask for it when you order, or add it on the product page.

Absolutely. Holly Zhang specializes in bespoke designs. Whether you need a custom length for a strand, a specific metal clasp (14k/18k gold or sterling silver), or a unique pearl arrangement, contact our gallery team or start a custom piece to begin.

Yes. Pearls should be re-strung periodically depending on wear. We offer professional silk-knotting, restringing, and repair services both online (via insured shipment) and in-store at our Bellevue gallery. Note that resizing fees may apply depending on the design. See our services.

Refer to our necklace length guide for visual length references (Collar: 12–13", Choker: 14–16", Princess: 17–19", Matinee: 20–24", Opera: 28–35", Rope: 36" and up). For custom bracelet or ring fitting, visit our gallery for a complimentary fitting.

Remember the rule: “Pearls should be the last thing you put on and the first thing you take off.” Keep them away from perfume, hairspray, and household chemicals. Wipe them gently with a soft microfiber cloth after each wear. Never submerge pearls in ultrasonic cleaners or harsh chemical dips.

Store pearls flat in a soft cloth pouch or silk box away from other hard gemstone jewelry to prevent scratching. Avoid storing pearls in airtight plastic bags, as organic gems require ambient moisture to maintain their luster.

Yes, we offer complimentary standard shipping (USPS) within the contiguous United States. See our shipping policy for processing and delivery times.

Orders are typically processed within 1 to 3 business days. Standard domestic shipping takes 5 to 7 business days following dispatch. Expedited shipping options are available at checkout.

Yes! Select “Local Pickup” at checkout. You will receive an email confirmation as soon as your item is packaged and ready for pickup at our Bellevue storefront.

Yes, we ship worldwide. International shipping rates, duties, and taxes are calculated at checkout based on destination.

Items in original, unworn condition with original packaging are eligible for exchange or store credit within 14 days of delivery. You may initiate an exchange online or drop off eligible items at our retail store. (Note: Custom and altered pieces are final sale.)

The full terms are in our refund policy.

Yes. Every piece of Holly Zhang jewelry arrives beautifully presented in our signature branded gift packaging, complete with protective pouching and care instructions—ready to gift right out of the box.