Payment, Pricing, and Promotions
Payment: We accept VISA, MasterCard, Discover, and American Express credit cards on the website and in our store. We also accept Apple Pay and Android Pay in our store.
Pricing: We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price. All prices listed on this site are in U.S. dollars.
Promotions: We may offer limited time promotional pricing and/or coupon pricing to registered customers. We reserve the right to reject coupons and cancel orders made with them. However, this should be a rare occurrence, and most of our coupons will be accepted without incident. We do not accept coupons from any other company or any other website.
Ordering
Most paid orders ship within 48 hours of receipt. However, holidays, inclement weather, and other unforeseen circumstances beyond our control may delay your order. If your purchase must be received as soon as possible, please select the appropriate shipping option. For urgent shipping, please also call us and/or leave a note on your order and send us an email either by replying to your order email or by using our Contact Us page.
Viewing Orders
A link to the details of an order will be sent to the email address used when the order was placed, and you can also view your orders from your account profile page, or the My Orders link (also in the footer).
Shipping and Delivery
We are pleased to offer FREE USPS FIRST CLASS SHIPPING IN THE USA! Orders are processed Monday through Friday, 10am-3pm (excluding holidays). If we encounter any problems with your shipment, you will be notified.
Purchases made via this website can be shipped worldwide, but can only be shipped for free within the fifty U.S. states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. Unfortunately, we cannot ship to APO addresses.
Alternatively, if you live near Bellevue, Washington, you can select Local Pickup as the delivery option and we will contact you when it is ready for pickup. This is typically the fastest option, and *might* be ready the same day.
Updating Account Information
Customers may update their account information at any time by using the Account link on the top right hand side of any page on our website. Make sure your billing and shipping addresses are accurate before placing your order.
Privacy and Security
We value you as one of our customers and we understand your privacy is important. We strive to protect your privacy through our online policy. Please review this policy regularly as it will be updated if our procedures change.
All information collected through areas such as product orders, requests for information, feedback, or registrations is not shared with outside parties except to the extent necessary to complete your transaction. For example, your address related information is required for our shipping agent to deliver your product. Holly Zhang Pearl Gallery is the owner of all data collected from this site and will not sell, share, or rent this information to third parties other than as is disclosed in this policy. Registration for contests and promotions are optional.
Information you share assists us in improving and personalizing our services for you. Examples include promotions, recommendations based on prior purchases, event notices, or special occasion reminders.
Privacy Policy Updates
Holly Zhang Pearl Gallery retains the right to change or update this policy as necessary. For detailed privacy policy information, please refer to our Terms and Conditions page.
